TextTrace

Support

For help with imports, verification, exports, subscriptions, or privacy requests, email ataerdal.dev@gmail.com.

Before contacting support

• For WhatsApp, choose Export Chat and select the resulting TXT or ZIP file in TextTrace. A ZIP can preserve referenced attachments together with the transcript.
• Use a stable internet connection for cloud verification.
• Confirm your App Store subscription is active, then use Restore Purchases on the paywall.
• If an import fails, keep the selected source and try again; do not send private source files by email unless support explicitly asks and you choose to do so.

Delete a record

Open the record in TextTrace and choose Delete. This removes the app-owned local source and queues deletion of any associated remote job.

Account and data deletion

Open TextTrace Settings and use the data deletion option. If you cannot access the app, email ataerdal.dev@gmail.com with “TextTrace Data Deletion Request” in the subject. Do not include screenshots, recognized text, purchase receipts, or authentication tokens in the first message.

Response information

Include your app version, iOS version, device model, the feature involved, and the approximate time of the problem. TextTrace support will never ask for your Apple ID password.